RETURN AND EXCHANGE POLICY

Last Updated: 2/19/2025

Thank you for shopping at https://www.smsonline.cloud If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Our Site, accessible from https://www.smsonline.cloud

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

All Items are eligible for return except when you already received outcomes like:

• If the phone number purchased is properly receiving the message. We consider a message properly received when the SMS arrives and do not consider whether it has been validated or not, as this is not verifiable from our side.
• For a deposit refund, the entire deposit must remain unused. If all phone number were purchased but later returned and fully refunded, the deposit is considered unused.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase.
If you have initiated the return after 7 days have passed, you will not be eligible for a refund.

Refund requests must be made directly to us.

Refund requests may be rejected if the customer uses our services in violation of:

• The laws of our company's location,
• The laws of the customer's country of residence, or
• The laws of the country where the service provider's headquarters or branch is located, related to the service being used.

In such cases, we cannot process the refund as the service usage would be considered non-compliant with applicable laws, in accordance with our Terms of Service.

If the refund is due to reasons attributable to us, 100% of the deposit amount will be refunded. However, refunds will not be accepted for customer-related reasons, including but not limited to a change of mind, accidental purchase, or no longer needing the product.

If we determine that the customer is not using our service properly or that proper usage can be achieved through improvement, we have the right to request corrective action, and the customer must comply.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

• Email Address: [email protected]
• Contact Form: Here.

Customers must use the email address associated with their account when contacting us. If our reply cannot be delivered due to a typographical error on Your part, the customer’s request will be considered resolved. Additionally, if a refund request is made from an email address different from the one linked to the account, we will request that the request be resubmitted from the correct email address.

REQUIRED INFORMATION FOR REFUND INQUIRIES

To properly process a refund inquiry, you must provide the following two pieces of information.
If these information is not included in the inquiry, we reserve the right to request these disclosures from the customer:

• The email address used for registration on our website. This will be used to verify that the request is coming from the account holder.
• A video showing that our phone number could not be used properly. Please upload the video to https://streamable.com/ and include the URL in your inquiry. The video should include the following:
  • The phone number purchased from us..
  • A scene showing the phone number being entered into the relevant service.
  • After entering the phone number and requesting an SMS, a wait time of more than 3 minutes to show that the SMS was not received.

We have the authority to review your account usage history upon your inquiry. The information that may be checked includes:

• Your account information, including email address, past top-up history, and past phone number purchase history, Date and time of the transaction.
• Your billing information, which includes:
  • For Stripe payments: Transaction amount, Credit card provider, Information linked to the credit card and is typically disclosed to merchants, Data collected by Stripe Radar such as: IP address Location based on IP State where the card was issued
  • For Cryptomus payments: Transaction amount

CHARGEBACK POLICY

HANDLING CHARGEBACKS FOR FRAUDULENT CARD USAGE

We will respond to chargebacks that result from fraudulent card usage. In such cases, we will take appropriate measures to protect our business and customers from any potential fraud.

COLLECTION AND DISCLOSURE OF INFORMATION FOR CHARGEBACK DISPUTES

In the event of a chargeback, we will collect the following information and provide it to the card issuer and any other relevant organizations:

• Access logs (including IP address, accessed endpoints, access times, user agents)
• Information related to the credit card holder

FRIENDLY FRAUD PREVENTION

If you initiate a chargeback with the payment processor without contacting us first, we reserve the right to permanently suspend the associated account and take legal action for the financial damages incurred by our company.
Additionally, for the sole purpose of preventing fraudulent activities, we may share your information with third parties and publicly disclose your information, along with details of the suspended account, on our website.